Shipping policy

1. General Shipping Information

  • Orders are processed within 1-3 business days after payment confirmation.

  • Shipping times may vary depending on the destination and customs clearance.

  • We will provide tracking information once your order has been dispatched.

2. Shipping to the USA

  • Standard Shipping: 7-10 business days

  • Express Shipping: 3-5 business days

  • Shipping Fee: Calculated at checkout based on order weight and location.

  • Customs & Duties: Customers are responsible for any applicable customs fees.

3. Shipping to the UAE

  • Standard Shipping: 3-5 business days

  • Express Shipping: 1-3 business days

  • Shipping Fee: Free shipping for orders over [Insert Amount], otherwise calculated at checkout.

  • Customs & Duties: Included in the total price unless stated otherwise.

4. Shipping to Saudi Arabia

  • Standard Shipping: 4-7 business days

  • Express Shipping: 2-4 business days

  • Shipping Fee: Calculated at checkout based on location and order value.

  • Customs & Duties: Customers are responsible for applicable customs charges.

5. Additional Information

  • Delays: While we strive for timely delivery, delays due to weather, customs, or carrier issues may occur. We appreciate your understanding.

  • Incorrect Address: Opal Jewels is not responsible for delays or losses due to incorrect shipping information provided by the customer.

  • Lost or Damaged Items: If your order is lost or arrives damaged, contact us within 7 days of delivery for assistance.

6. Contact Us

For any shipping inquiries, please contact us at:

  • Email:  Opaljewels2024@gmail.com

  • Phone: +966580377381

  • Address: Riyadh, Saudi Arabia